How to Make External Partial Resident Payments

External Payments are any types of payment accepted that does not use our Merchant Processing Functionality in the system. These could be payments through Check, Money Order, Cash, or anything that does not use a Credit Card or Bank Account, including Subsidy Payments if they apply.

Partial Payments allow you to partially submit an amount for payment for any Transaction Code that has already been used in a payment or charge.

To make External Partial Resident Payments, please follow the steps below.

Step 1. Navigate to the Residents tab under the Main Menu, click Resident Search. 

Step 2. Identify the resident you'd like to make an external partial payment for, click the Options Cog to the right of their name and select View Ledger.

Step 3. Click Add Payment at the top of the page.

Step 4. Click Make Other Payment.

Step 5. Select External Partial Pre-Payment.

Step 6. Fill in the amount, select the transaction code, add a document identifier and select the payment type.  Click Submit Payment.

To make External Partial Resident Payments, please follow the steps below.

Step 1

Step 2

Step 3 

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Step 6